đ Terms & Conditions
Please read these Terms and Conditions ("Terms") carefully before using the Tranzit Taxi mobile application or website (collectively, "the App" or "Service"). By accessing or using the Service, you agree to be bound by these Terms.
Acceptance of Terms
Your agreement to use our service
Tranzit Taxi is operated by Consumawise Shopping Ltd., which also operates Markethubtt.com.
Tranzit Taxi provides a platform for users ("Customers") to book and pre-pay for transportation services provided by independent professional drivers ("Drivers").
Service Overview and Tracking
How our service works
2.1. Booking and Pre-Payment
The Service allows Customers to book rides by manually entering pick-up and drop-off locations. Fares are calculated and paid upfront based on the distance and time calculated by our Google Maps integration.
2.2. Live GPS Tracking
Tranzit Taxi provides real-time GPS tracking capabilities. Once a driver accepts your ride and enables their location, you can view their progress and live position via the "Track Driver" section in your booking dashboard.
Note: Tracking relies on the driver's device connectivity and may be affected by network conditions.
2.3. In-App Communication & Privacy
- Built-in Chat: Once a driver accepts your ride, a secure In-App Messaging channel becomes available. You can text your driver directly through the Tranzit App or Booking Dashboard to coordinate pickup details without sharing your personal phone number immediately.
- Notifications: If you are not active in the app, chat messages from your driver may be sent to your email address on file to ensure you don't miss important updates.
- Secondary Contact: Drivers may still contact you via the phone number provided (Call/WhatsApp) if you are unreachable via the in-app chat or in urgent situations.
2.4. Route Adherence
Fares are calculated based on the most efficient route. Drivers are expected to follow this route unless road conditions dictate otherwise.
Vehicle and Service Categories
Choose the right ride for you
Economy Ride
Standard compact cars, hatchbacks, or sedans (Clean, good condition)
Luxury Ride
High-end SUVs, luxury sedans, or premium vehicles (Excellent condition, spacious)
Maxi Taxi (Charter)
Large passenger vans/buses for group transport
Pricing and Payments
Transparent pricing structure
4.1. Upfront Fare
All fares are calculated in advance. The fare includes distance, time, initial flag fees, and platform fees.
4.2. Pricing Structure
| Service | Flag Fee | Distance | Time | Minimum |
|---|---|---|---|---|
| Economy | $12.00 | $1.75/km | $1.00/min | $25.00 |
| Luxury | $25.00 | $2.50/km | $1.25/min | $40.00 |
| Maxi Taxi | $250.00 | $5.00/km | N/A | $150.00 |
4.3. Additional Charges
- Waiting Time: Economy $10.00/hr | Luxury $15.00/hr | Maxi $20.00/hr (Pre-paid)
- Return Trip: Discounted rates + $10.00 Fee
- Trunk Space: $5.00
- Child Seat: $25.00
4.4. Payment Methods
- Debit/Credit Card (Recommended): Securely processed via WiPay/paywise. Note: First-time riders paying by card may be asked to complete a quick Face/ID verification to prevent fraud. Returning customers (1+ completed rides) skip this step entirely.
- Bank Transfer / Online Transfer: Transfer funds directly to Consumawise Shopping Ltd. (Scotiabank). Proof of payment (screenshot) is mandatory before dispatch.
- Cash Payment: Strictly limited. May only be accepted at the driver's discretion if pre-approved or if digital payment fails, and must match the app-calculated total.
The price shown in the app is final. Drivers are prohibited from soliciting additional cash for the agreed trip.
Customer Responsibilities
Your obligations when using the service
- Provide accurate location data.
- Be ready at the pickup time; wait time fees apply after the grace period.
- Treat drivers with respect.
- Security Verification: First-time riders paying by card may be asked to complete a quick Face or ID verification to confirm card ownership. Returning customers with 1+ completed rides are automatically trusted and skip this step.
Disclaimers
Important legal information
Tranzit Taxi is a booking platform connecting users with independent contractors. While we provide tracking features, we are not liable for connectivity issues that may interrupt the live feed. We are not responsible for delays caused by traffic, weather, or incorrect address inputs.
đ° Refund Policy
General Refund Conditions
How to request a refund
- Refund requests must be submitted to tranzitdrivers748@gmail.com or via WhatsApp Support.
- Refunds are processed back to the original payment method within 5-10 business days.
Cancellation Refunds
What happens when you cancel
| Cancellation Timing | Refund Amount |
|---|---|
| Before Dispatch (Driver not yet assigned) | Full Refund (100%) |
| After Dispatch (Driver en route) | 50-80% Refund (20-50% fee to compensate driver) |
| Driver No-Show | Full Refund (100%) |
Service Issues
Problems during your ride
- If a ride is not completed due to a vehicle breakdown or driver error, a full refund will be issued.
- SOS alerts or safety incidents reported via the app are prioritized for review.
đą How to Use the Tranzit Taxi App
Step 1: Enter Ride Details
Start your booking
- Launch the Web App/Mobile App.
- Location: Enter precise Pickup and Drop-off locations.
- Type: Select "One Way" or "Return".
- Schedule: Choose "Ride Now" or schedule a future date/time.
Step 2: Choose Your Vehicle
Select the right ride
The app will automatically calculate the fare. Select from Economy, Luxury, or Maxi Taxi based on your budget and passenger count.
Check "Trunk Space" or "Child Seat" under Extras if needed.
Step 3: Secure Payment & Verification
Complete your booking
- Review: Check the Total Distance and Cost.
- Select Payment:
- Card: Enter details via WiPay. First-time riders: You may be prompted to take a quick selfie or upload ID to verify card ownership. Returning customers skip this step.
- Bank Transfer: Send funds to Scotiabank (Acct: 904153614981, Holder: CONSUMARWISE SHOPPING LTD) and upload/send the receipt.
- Confirmation: Once paid, your ride is posted to the driver network.
Step 4: Track & Ride
Your driver is on the way
- Assignment: When a driver claims your ride, you will see their name, photo, and vehicle plate number.
- Live Tracking: Use the "Track Driver" button to see their real-time location on the map.
- SOS: In case of emergency, use the in-app SOS button to alert support or contact emergency services.
đ Privacy Policy
Information We Collect
Data we need to provide our service
- Personal Info: Name, Phone Number, Email.
- Location Data: Pickup/Drop-off coordinates. We collect real-time location data from Drivers to facilitate tracking. We collect Customer location data only when you use the "Current Location" feature or during an active ride for safety monitoring.
- Communication Data: We collect and store records of in-app messages exchanged between you and the driver through our platform. This includes the content of the messages, timestamps, and sender information. This data is stored securely in our database (Firebase) to facilitate the service and for safety/dispute resolution purposes.
- Security Data: For first-time riders paying via Credit/Debit Card, we may collect a Face Photo and/or Identity Documents (ID Photos) to verify card ownership and prevent fraud. This data is encrypted and used solely for verification. Returning customers (1+ rides) are not required to provide this data again.
- Device Info: IP address and device identifiers for security logging.
How We Use Your Information
What we do with your data
- To calculate fares and process bookings.
- To provide Live Tracking features to you and the driver.
- To process payments via third-party processors (WiPay/paywise).
- To verify identity for first-time card payments (preventing stolen card usage).
- To send ride updates via Email or WhatsApp.
Data Sharing
Who can access your data
- Drivers: See your name, pickup/drop-off location, and phone number (for coordination).
- Payment Processors: Securely handle financial data. We do not store full card numbers.
- Legal: We may disclose data if required by Trinidad and Tobago law or for safety investigations (SOS alerts).
Data Security
How we protect your information
We use Firebase Authentication and Firestore security rules to protect your data. Face photos and ID uploads are stored in secure buckets with restricted access and are only collected from first-time riders.
Contact Us
Privacy concerns or data requests
For detailed information about our Know Your Customer (KYC) procedures, data handling, security measures, and your privacy rights, please read our comprehensive policy:
â Frequently Asked Questions
General Questions
About Tranzit Taxi
Tranzit Taxi is a digital platform operated by Consumawise Shopping Ltd. (also operating Markethubtt.com) that allows you to conveniently book and pre-pay for private taxi services with independent professional drivers in Trinidad and Tobago.
We offer three main service categories:
- Economy Ride: Standard private cars (Sedans/Hatchbacks) for up to 4 passengers.
- Luxury Ride: High-end vehicles (SUVs/Premium Sedans) for enhanced comfort and style.
- Maxi Taxi (Charter): Large 15-32 seater vehicles for groups. Note: Maxi Taxis are available for Scheduled Rides only (must be booked in advance).
Yes, we strive to provide service across Trinidad and Tobago. However, driver availability may vary by location. Using the "Schedule for Later" feature helps ensure a driver is available for remote areas.
Yes. When booking, simply ensure you enter their pick-up details. You can also share the Live Tracking link with them once the ride starts so they can see the driver arriving.
Booking & Tracking
How to book and track rides
- Enter Details: Input pickup/drop-off locations and choose "Ride Now" or "Schedule".
- Select Vehicle: Choose Economy, Luxury, or Maxi Taxi based on the upfront price.
- Pay & Verify: Pay via Card or Bank Transfer.
- Track: Watch your driver arrive in real-time.
YES. The Tranzit Taxi app offers Live GPS Tracking. Once a driver accepts your booking, you can click the "Track Driver" button to see their real-time location on the map as they approach you and during your journey.
Fares are calculated upfront based on distance and time:
- Economy: Base $12.00 + $1.75/km + $1.00/min. (Min Fare: $25.00)
- Luxury: Base $25.00 + $2.50/km + $1.25/min. (Min Fare: $40.00)
- Maxi Taxi: Base $250.00 + $5.00/km. (Min Fare: $150.00)
- Waiting Time: Pre-paid at $10/hr (Economy) or $15/hr (Luxury).
- Return Fee: Fixed $10.00 fee for return trips.
We have a secure In-App Chat. You can message your driver directly through the dashboard. If you are offline, these messages are sent to your email to ensure you don't miss them. Drivers may also call or WhatsApp you if urgent.
Payments & Security
Payment options and verification
Yes. To ensure safety and commitment for our drivers, payment must be confirmed before dispatch.
We offer three convenient payment options:
- Debit/Credit Card: Pay securely via the app for instant confirmation.
- Cash Payment: You can choose to pay with cash. You will pay the driver the exact fare shown in the app directly upon completion of the ride.
- Bank Transfer: Transfer funds to our Scotiabank account and upload your receipt.
If you're a first-time rider paying by Credit/Debit Card, the app may ask you to take a quick selfie or upload your ID. This one-time verification confirms you are the authorized cardholder and helps prevent fraud.
Good news: Once you've completed 1+ rides, you're automatically trusted and won't be asked for this again. Bank Transfer users also skip this step.
Yes. If you select "Cash" at checkout, you will pay the full fare directly to the driver.
Drivers are strictly prohibited from soliciting extra cash beyond the app's calculated fare for the agreed trip. If a driver demands more than the app price, please report it to support immediately.
We strongly recommend having the exact fare ready, as drivers may carry limited change for safety reasons.
Safety & Support
Getting help when you need it
You can use the In-App Chat to message the driver immediately after the ride. If the ride is closed, please contact support with your Booking ID.
We use industry-standard encryption (Firebase) to protect your data. Your location is only tracked during an active ride for safety. Chat logs are stored securely for dispute resolution. For full details, see our Privacy Policy.