help us give you the best service we can Customer Survey for MarketHubTT Online Supermarket & Delivery ServiceThank you for your time! We’re excited to hear your thoughts about our online supermarket and delivery service. Please answer the following questions to help us improve our service.General QuestionsFirst Name *Last Name *Email Address *Age *how often do you shop for groceries online *AlwaysOccasionallyOftenRarelyAlwaysHow likely are you to use an online supermarket that delivers from stores like massy stores, tru valu, west bees, extra foods, etc? *Very likelyUnlikelyNeutralLikelyVery LikelyWhat do you think of our online delivery fee of $40 TTD for one Km radius around the nearest supermarket to the customer? *Too expensiveFairToo cheapNot sureWould you be interested in next-day grocery delivery for aa $40TTD delivery fee within a 1Km radius? *YesNoMaybeWhat type of payment method would you prefer to use when shopping on our site? ( Select all that apply) *Credit CardDebit CardBank TransferCash on Delivery (Under $500 TTD)Linx Card on the siteWould you consider our services if we offered same-day delivery from restaurants for $25 TTD *YesNoMaybe7. which of the following best describe your location? *CarenagePort of SpainDiego MartinArimaOther (please specify)If Other was please specify here *TYPE N/A IF OTHER WAS NOT SELECTED. How important is the variety of grocery stores you can choose from when ordering online? *Not ImportantSomewhat ImportantImportantVery ImportantWe currently don't allow customers to choose the supermarket that we shop at from, we only shop at the closes major supermarket to the customer. would that be an issue for customers to use our service? *YesNomaybei would use it only if i can add my preferred store in the message section( understand by doing this may increase your delivery fee from $40 TTD)i would use it if it changes in the future and I'm given the option to chooseHow satisfied are you with the convenience of online grocery shopping? *Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfiedif Unsatisfied of very Unsatisfied let us know what we can change *TYPE N/A IF DONT APPLY TO YOUDo you find our user interface easy or too complex to use? *Very easyEasyNeither easy nor difficultDifficultVery difficultcan you let us know how we can make it more simple *TYPE N/A IF DONT APPLY TO YOUWhat would encourage you to use an online supermarket and delivery service like markethubTT more frequently *Discounts on delivery feesMore product optionsFaster delivery timesSpecial promotions or dealsAbility to track deliveriesOther (please specify)If Other was selected (please specify) *TYPE N/A IF DONT APPLY TO YOUWould you be interested in food delivery from local restaurants *YesNoMaybeWould you prefer a mobile app or a website for grocery shopping? *AppWebsiteEitherNeitherI prefer to shop in personIf I prefer to shop in person was selected please specify *TYPE N/A IF DONT APPLY TO YOUHow easy is it to navigate grocery delivery websites you've used before? *Very easyEasyNeither easy nor difficult (Neutral)DifficultVery difficultHow soon do you typically need groceries after placing an order? *Same dayNext dayWithin 2-3 daysNo specific preferenceHow often do you purchase groceries? *Once a monthTwice a monthonce a fortnightTwice a FortnightOnce a weekTwice a weekDepends on my needsHow much do you usually spend on groceries ? *500 TTD1000 TTD1200 TTD1500 TTD2000 TTD2500 TTD3000 TTD3500 TTD4000 TTD4500 TTD5000 TTD5500 TTD6000 TTD1000 TTD AND UPDO YOU SHOP IN BULK? *YESNODo you have any concerns about the delivery process (e.g., delays, damages, wrong items)? *YesNoMaybeWould you be willing to pay a premium for faster delivery or specific time window? *YesNoMaybeHow much a month are you willing to pay for our premium services for faster delivery? (payment per month) *50100150200250300500our rate is 245 a month do you agree with this rate? *YesNoIf no can you tell us why? *TYPE N/A IF DONT APPLY TO YOUHow important is it for see product availability in rea-time when shopping online? *Not ImportantSomewhat ImportantImportantVery ImportantWould you like to have an option to order out-of-stock items when they're available again? *YesNoWould you be more likely to use our service if we offered discounts or promotions on your first order? *YesNoMaybeHow important are loyalty programs (e.g., discounts for repeat customers) in choosing an online grocery store? *Extremely importantVery importantSomewhat importantNot so importantNot at all importantHow likely are you to contact customer service for issues with your order? *Very likelyLikelyNeither likely nor unlikelyUnlikelyVery unlikelyexplain what might be the issues?What's your preferred method of contact for customer support? *EmailPhoneChatbot/live chatSocial MediaOther (please specify)If Other was selected (please specify) *TYPE N/A IF DONT APPLY TO YOUWhat's your group age? *18-2425-3435-4445-5455-6465+What's your income group per month? *between $3,00 and $6,000Between $15,000 and $29,999Between $30,000 and $49,999Between $50,000 and $74,999Between $75,000 and $99,999Between $100,000 and $150,000How important is it for you to shop with a company that priories sustainability (e.g., eco-friendly packaging, carbon footprint reduction)? *Not ImportantSomewhat ImportantImportantVery ImportantHow likely are you to use markethubtt.com services right now *very likelynot likelyThank you for our feedback is invaluable to us as we work on improving your online shopping experience. Thank you for participating in our survey!Survey conclusion *I UNDERSTAND THAT THIS INFORMATION WOULD BE USED TO HELP IMPROVE MARKETHUBTTDate *Is there anything that you think we've missed please tell us hereSubmit feedback
(+1868) 789-5989
markethubsupermarket@gmail.com
Lopinot Road, Arouca
