• Last Updated: January 2, 2026
    Please read these Terms and Conditions (“Terms”) carefully before using the Tranzit Taxi mobile application or website (collectively, “the App” or “Service”). By accessing or using the Service, you agree to be bound by these Terms.
    Tranzit Taxi is operated by Consumarwise Shopping Ltd., which also operates Markethubtt.com.
    1. Acceptance of Terms
    Tranzit Taxi provides a platform for users (“Customers”) to book and pre-pay for transportation services provided by independent professional drivers (“Drivers”).
    2. Service Overview and Tracking
    2.1. Booking and Pre-Payment: The Service allows Customers to book rides by manually entering pick-up and drop-off locations. Fares are calculated and paid upfront based on the distance and time calculated by our Google Maps integration.
    2.2. Live GPS Tracking: Tranzit Taxi provides real-time GPS tracking capabilities. Once a driver accepts your ride and enables their location, you can view their progress and live position via the “Track Driver” section in your booking dashboard. Note that tracking relies on the driver’s device connectivity.
    2.3. In-App Communication & Privacy:
  • Built-in Chat: Once a driver accepts your ride, a secure In-App Messaging channel becomes available. You can text your driver directly through the Tranzit App or Booking Dashboard to coordinate pickup details without sharing your personal phone number immediately.
  • Notifications: If you are not active in the app, chat messages from your driver may be sent to your email address on file to ensure you don’t miss important updates.
  • Secondary Contact: Drivers may still contact you via the phone number provided (Call/WhatsApp) if you are unreachable via the in-app chat or in urgent situations.
    2.4. Route Adherence: Fares are calculated based on the most efficient route. Drivers are expected to follow this route unless road conditions dictate otherwise.
    3. Vehicle and Service Categories
    Tranzit Taxi offers the following service categories:
    Economy Ride:
    Vehicle Type: Standard compact cars, hatchbacks, or sedans (Clean, good condition).
    Capacity: Max 4 Passengers, 2 Bags.
    Luxury Ride:
    Vehicle Type: High-end SUVs, luxury sedans, or premium vehicles (Excellent condition, spacious).
    Capacity: Max 4 Passengers, 5 Bags.
    Maxi Taxi (Charter):
    Vehicle Type: Large passenger vans/buses for group transport.
    Capacity: Up to 32 Passengers, 10 Bags.
    4. Pricing and Payments
    4.1. Upfront Fare: All fares are calculated in advance. The fare includes distance, time, initial flag fees, and platform fees.
    4.2. Pricing Structure: (Rates based on current system settings)
    Economy Ride:
    Initial Price (Flag Fee): TT$12.00
    Base Rate (Distance): TT$1.75 per kilometer
    Time Rate: TT$1.00 per minute ($60.00/hr)
    Minimum Ride Price: TT$25.00
    Waiting Time: TT$10.00 per hour (Pre-paid)
    Return Trip: Discounted rates may apply + TT$10.00 Fee.
    Luxury Ride:
    Initial Price (Flag Fee): TT$25.00
    Base Rate (Distance): TT$2.50 per kilometer
    Time Rate: TT$1.25 per minute ($75.00/hr)
    Minimum Ride Price: TT$40.00
    Waiting Time: TT$15.00 per hour (Pre-paid)
    Maxi Taxi (Group/Charter):
    Initial Price (Flag Fee): TT$250.00
    Base Rate (Distance): TT$5.00 per kilometer
    Minimum Ride Price: TT$150.00
    Waiting Time: TT$20.00 per hour
    4.3. Extras:
    Trunk Space: TT$5.00
    Child Seat: TT$25.00
    4.4. Payment Methods:
    Debit/Credit Card (Recommended): Securely processed via WiPay/paywise. Note: Card payments may trigger “Fast Lane Security Checks” (Face/ID verification) for new or unverified users to prevent fraud.
    Bank Transfer / Online Transfer: Transfer funds directly to Consumarwise Shopping Ltd. (Scotiabank). Proof of payment (screenshot) is mandatory before dispatch.
    Cash Payment: Strictly limited. May only be accepted at the driver’s discretion if pre-approved or if digital payment fails, and must match the app-calculated total.
    4.5. No Post-Ride Cash Adjustments: The price shown in the app is final. Drivers are prohibited from soliciting additional cash for the agreed trip.
    5. Cancellations and Refunds
    (Refer to the Refund Policy section)
    6. Customer Responsibilities
    6.1. Provide accurate location data. 6.2. Be ready at the pickup time; wait time fees apply after the grace period. 6.3. Treat drivers with respect. 6.4. Security Verification: Customers paying by card may be required to complete a one-time Face or ID verification via our “Fast Lane” system to verify card ownership.
    7. Disclaimers
    Tranzit Taxi is a booking platform connecting users with independent contractors. While we provide tracking features, we are not liable for connectivity issues that may interrupt the live feed. We are not responsible for delays caused by traffic, weather, or incorrect address inputs.

    2. Tranzit Taxi Refund Policy
    1. General Refund Conditions: Refund requests must be submitted to [markethubworkers@gmail.com] or via WhatsApp Support. Refunds are processed back to the original payment method within 5-10 business days.
    2. Cancellations:
    Before Dispatch: Full Refund.
    After Dispatch (Driver en route): A cancellation fee (approx. 20-50% of fare) may be deducted to compensate the driver for fuel and time.
    Driver No-Show: Full Refund.
    3. Service Issues: If a ride is not completed due to a vehicle breakdown or driver error, a full refund will be issued. SOS alerts or safety incidents reported via the app are prioritized for review.

    3. How to Use the Tranzit Taxi App
    Step 1: Enter Ride Details
    Launch the Web App/Mobile App.
    Location: Enter precise Pickup and Drop-off locations.
    Type: Select “One Way” or “Return”.
    Schedule: Choose “Ride Now” or schedule a future date/time.
    Step 2: Choose Your Vehicle The app will automatically calculate the fare. Select from Economy, Luxury, or Maxi Taxi based on your budget and passenger count.
    Tip: Check “Trunk Space” or “Child Seat” under Extras if needed.
    Step 3: Secure Payment & Verification
    Review: Check the Total Distance and Cost.
    Select Payment:
    Card: Enter details via WiPay. New Users: You may be prompted to complete a quick “Fast Lane” security check (Selfie/ID scan) to verify it is your card.
    Bank Transfer: Send funds to Scotiabank (Acct: 904153614981, Holder: CONSUMARWISE SHOPPING LTD) and upload/send the receipt.
    Confirmation: Once paid, your ride is posted to the driver network.
    Step 4: Track & Ride
    Assignment: When a driver claims your ride, you will see their name, photo, and vehicle plate number.
    Live Tracking: Use the “Track Driver” button to see their real-time location on the map.
    SOS: In case of emergency, use the in-app SOS button to alert support or contact emergency services.

    4. Tranzit Taxi Privacy Policy
    Last Updated: January 2, 2026
    1. Information We Collect
    Personal Info: Name, Phone Number, Email.
    Location Data: Pickup/Drop-off coordinates. We collect real-time location data from Drivers to facilitate tracking. We collect Customer location data only when you use the “Current Location” feature or during an active ride for safety monitoring.
  • Communication Data: We collect and store records of in-app messages exchanged between you and the driver through our platform. This includes the content of the messages, timestamps, and sender information. This data is stored securely in our database (Firebase) to facilitate the service and for safety/dispute resolution purposes.

  • Security Data (Fast Lane): For users paying via Credit/Debit Card, we may collect Biometric Data (Face Scan) and Identity Documents (ID Photos) to verify card ownership and prevent fraud. This data is encrypted and used solely for verification.
    Device Info: IP address and device identifiers for security logging.
    2. How We Use Your Information
    To calculate fares and process bookings.
    To provide Live Tracking features to you and the driver.
    To process payments via third-party processors (WiPay/paywise).
    To verify identity via the Fast Lane Security System (preventing stolen card usage).
    To send ride updates via Email or WhatsApp.
    3. Data Sharing
    Drivers: See your name, pickup/drop-off location, and phone number (for coordination).
    Payment Processors: Securely handle financial data. We do not store full card numbers.
    Legal: We may disclose data if required by Trinidad and Tobago law or for safety investigations (SOS alerts).
    4. Data Security We use Firebase Authentication and Firestore security rules to protect your data. Biometric data and ID uploads are stored in secure buckets with restricted access.
    5. Contact Us For privacy concerns or data deletion requests:
    Email: markethubworkers@gmail.com
    Phone: 1-868-789-5989
  • Tranzit Taxi: Frequently Asked Questions (FAQs)

    1. General Questions
    Q1: What is Tranzit Taxi? A1: Tranzit Taxi is a digital platform operated by Consumarwise Shopping Ltd. (also operating Markethubtt.com) that allows you to conveniently book and pre-pay for private taxi services with independent professional drivers in Trinidad and Tobago.
    Q2: What types of rides does Tranzit Taxi offer? A2: We offer three main service categories:
    Economy Ride: Standard private cars (Sedans/Hatchbacks) for up to 4 passengers.
    Luxury Ride: High-end vehicles (SUVs/Premium Sedans) for enhanced comfort and style.
    Maxi Taxi (Charter): Large 15-32 seater vehicles for groups. Note: Maxi Taxis are available for Scheduled Rides only (must be booked in advance).
    Q3: Is Tranzit Taxi available in all areas of Trinidad and Tobago? A3: Yes, we strive to provide service across Trinidad and Tobago. However, driver availability may vary by location. Using the “Schedule for Later” feature helps ensure a driver is available for remote areas.
    Q4: Can I book a ride for someone else? A4: Yes. When booking, simply ensure you enter their pick-up details. You can also share the Live Tracking link with them once the ride starts so they can see the driver arriving.

    2. Booking & Tracking
    Q5: How do I book a ride? A5:
    Enter Details: Input pickup/drop-off locations and choose “Ride Now” or “Schedule”.
    Select Vehicle: Choose Economy, Luxury, or Maxi Taxi based on the upfront price.
    Pay & Verify: Pay via Card or Bank Transfer.
    Track: Watch your driver arrive in real-time.
    Q6: Can I see the driver’s location or track my ride in real-time? A6: YES. Unlike previous versions, the new Tranzit Taxi app offers Live GPS Tracking. Once a driver accepts your booking, you can click the “Track Driver” button to see their real-time location on the map as they approach you and during your journey.
    Q7: How is my fare calculated? A7: Fares are calculated upfront based on distance and time. Current rates are:
    Economy: Base $12.00 + $1.75/km + $1.00/min. (Min Fare: $25.00)
    Luxury: Base $25.00 + $2.50/km + $1.25/min. (Min Fare: $40.00)
    Maxi Taxi: Base $250.00 + $5.00/km. (Min Fare: $150.00)
    Waiting Time: Pre-paid at $10/hr (Economy) or $15/hr (Luxury).
    Return Fee: Fixed $10.00 fee for return trips.
    Q8: How do I communicate with my driver? A8: We now have a secure In-App Chat. You can message your driver directly through the dashboard. If you are offline, these messages are sent to your email to ensure you don’t miss them. Drivers may also call or WhatsApp you if urgent.

    3. Payments & Security
    Q9: Do I have to pay upfront? A9: Yes. To ensure safety and commitment for our drivers, payment must be confirmed before dispatch.
    Q10: What payment methods are accepted? A10:
    Debit/Credit Card: Instant confirmation via WiPay.
    Bank Transfer: Send funds to Scotiabank (Acct: 904153614981) and upload the receipt.
    Q11: Why is the app asking for a Face Scan or ID? (Fast Lane Security) A11: If you pay by Credit/Debit Card, our “Fast Lane Security System” may ask for a one-time ID or Face verification. This is to verify you are the authorized cardholder and prevent fraud.
    Note: Bank Transfer users generally do not need to perform this check.
    Q11: What payment methods does Tranzit Taxi accept? A11: We offer three convenient payment options:
  • Debit/Credit Card: Pay securely via the app for instant confirmation.
  • Cash Payment: You can choose to pay with cash. You will pay the driver the exact fare shown in the app directly upon completion of the ride.
  • Bank Transfer: Transfer funds to our Scotiabank account and upload your receipt.
  • Q12: Can I pay the driver cash? A12: Yes. If you select “Cash” at checkout, you will pay the full fare directly to the driver.
  • Important: Drivers are strictly prohibited from soliciting extra cash beyond the app’s calculated fare for the agreed trip. If a driver demands more than the app price, please report it to support immediately.
  • Q13: Do I need exact change for cash payments? A13: We strongly recommend having the exact fare ready, as drivers may carry limited change for safety reasons.
    4. Safety & Support
    Q13: What if I leave something in the car? A13: You can use the In-App Chat to message the driver immediately after the ride. If the ride is closed, please contact support with your Booking ID.
    Q14: How do I contact support? A14:
    Phone/WhatsApp: 1-868-789-5989
    Email: markethubworkers@gmail.com
    Q15: How is my privacy protected? A15: We use industry-standard encryption (Firebase) to protect your data. Your location is only tracked during an active ride for safety. Chat logs are stored securely for dispute resolution. For full details, see our Privacy Policy.