Tranzit Taxi Customer Terms and Conditions

1. Tranzit Taxi Customer Terms and Conditions

Last Updated: July 23, 2025
Please read these Terms and Conditions (“Terms”) carefully before using the Tranzit Taxi mobile application or website (collectively, “the App” or “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access or use the Service.
Tranzit Taxi is operated by Consumarwise Shopping Ltd., which also operates Markethubtt.com.
1. Acceptance of Terms Tranzit Taxi provides a platform for users (“Customers”) to book and pre-pay for transportation services provided by independent professional drivers (“Drivers”).
2. Service Overview and Limitations 2.1. Booking and Pre-Payment: The Service allows Customers to book rides by manually entering pick-up and drop-off locations. Fares are calculated and paid upfront based on estimated distance and time provided by Google Maps at the time of booking. 2.2. No Real-Time Tracking: IMPORTANT NOTICE: The Tranzit Taxi App DOES NOT provide real-time GPS tracking of the vehicle during your ride. You will not be able to track the driver’s exact location or real-time progress during the trip via the app. 2.3. Communication: After a booking is confirmed, your assigned Driver will contact you directly on the phone number you provided, typically via WhatsApp or a direct call, to confirm pick-up details. You are requested to assist the Driver if they ask for your precise location. 2.4. Route Adherence: Fares are calculated based on the most efficient route determined by Google Maps at the time of booking. Drivers are expected to follow this route.
3. Vehicle and Service Categories Tranzit Taxi currently offers the following service categories:
Economy Ride:
Vehicle Type: Standard compact cars, hatchbacks, or sedans (under 5 years old, good condition).
Key Detail: Private ride, reserved exclusively for you and your group (family/friends).
Luxury Ride:
Vehicle Type: High-end vehicles such as SUVs, luxury sedans, or premium vehicles (under 5 years old, excellent condition, spacious interior).
Key Detail: Private ride, reserved exclusively for you and your group (family/friends), offering enhanced comfort and style.
Coming Soon: We will soon be introducing larger vehicle options including Maxi Taxis (small 15-seater and large 32-seater for chartered services) and Buses/Party Buses for excursions. Details for these services will be provided upon their launch.
4. Pricing and Payments 4.1. Upfront Fare: All fares are calculated and paid by the Customer in advance of the ride. The fare includes the estimated distance, estimated time, initial booking fees, any selected pre-paid waiting time, and applicable return trip fees. 4.2. Pricing Structure: * Economy Ride: * Base Rate (Driving): TT3.00perkilometer.∗TravelTimeRate:TT1.00 per minute (calculated as TT60.00perhour).∗InitialPrice(BookingFee):TT20.00. * Minimum Ride Price: TT15.00.∗WaitingTimePrice:TT10.00 per hour (equivalent to TT0.166perminute)forpre−paidwaitinghours.∗ReturnTripFee:AnadditionalTT10.00 applies for return trips. * Luxury Ride: * Luxury Surcharge: An additional TT20.00willbeaddedtotheEconomyRide′scalculatedfare.∗BaseRate(Driving):TT3.00 per kilometer. * Travel Time Rate: TT1.00perminute(calculatedasTT60.00 per hour). * Initial Price (Booking Fee): TT30.00.∗MinimumRidePrice:TT20.00. * Waiting Time Price: TT10.00perhour(equivalenttoTT0.166 per minute) for pre-paid waiting hours. * Return Trip Fee: An additional TT$10.00 applies for return trips. 4.3. Payment Required Before Ride: Payment for your ride is mandatory before the service commences. Your payment must be confirmed for the driver to be dispatched. 4.4. Payment Methods: * Debit/Credit Card (Recommended): You can pay securely using your bank-issued debit card or credit card via the WiPay payment gateway integrated into our app. This is our preferred method for faster confirmation and seamless processing. * Bank Transfer / Online Transfer: You may transfer funds directly to Consumarwise Shopping Ltd.’s bank account. * Bank Details: * Bank Name: SCOTIABANK * Account Holder: CONSUMARWISE SHOPPING LTD * Account Number: 904153614981 * Proof of Payment Required: If you choose this option, you MUST send verifiable proof of payment (e.g., screenshot of confirmed transfer, bank receipt) to Tranzit Taxi before your ride is confirmed and the driver is dispatched. Failure to provide proof of payment in a timely manner may result in the cancellation of your booking. * Cash Payment Option (Dependent on Bank Transfer Confirmation): In some cases, if your bank transfer proof is not immediately verifiable and the driver is already on the way, the driver may, at their discretion and upon your agreement, accept the full, pre-calculated cash payment for the ride. This cash is collected by the driver on behalf of the Company. 4.5. No Post-Ride Cash Adjustments: Drivers are strictly prohibited from requesting, and Customers are not obligated to pay, any additional cash payments directly for services rendered, wait times, or delays encountered during the ride that were not part of the initial pre-paid booking. All pricing is handled through the Tranzit Taxi platform. Any attempts by a Driver to solicit additional cash payments should be immediately reported to Tranzit Taxi customer support. Your pre-paid fare covers the entire trip based on the booking details.
5. Cancellations and Refunds (See Tranzit Taxi Refund Policy below for detailed terms)
6. Customer Responsibilities 6.1. Provide accurate and complete information for pick-up and drop-off locations. 6.2. Be ready at the designated pick-up time and location. 6.3. Communicate clearly with the Driver, particularly if using WhatsApp for additional details or location assistance. 6.4. Treat Drivers and vehicles with respect. 6.5. Adhere to all local laws and regulations during the ride. 6.6. Report any issues or concerns to Tranzit Taxi customer support promptly.
7. Disclaimers and Limitation of Liability 7.1. Tranzit Taxi is a booking platform and does not directly provide transportation services. Drivers are independent contractors, not employees of Tranzit Taxi or Consumarwise Shopping Ltd. 7.2. Tranzit Taxi is not responsible for the actions or inactions of Drivers. 7.3. Tranzit Taxi does not guarantee the availability of a Driver for every request. 7.4. Due to the absence of real-time GPS tracking within the app, Tranzit Taxi cannot provide real-time updates on a driver’s location or predict exact arrival times once a ride has commenced. Customers acknowledge this limitation by using the Service. 7.5. Tranzit Taxi shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
8. Governing Law These Terms shall be governed and construed in accordance with the laws of Trinidad and Tobago, without regard to its conflict of law provisions.
9. Changes to Terms We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
10. Contact Us If you have any questions about these Terms, please contact us at [see floating WhatsApp button].

2. Tranzit Taxi Refund Policy

This Refund Policy outlines the conditions under which refunds may be issued for services booked through the Tranzit Taxi app. All refunds are subject to the discretion of Tranzit Taxi (Consumarwise Shopping Ltd.).
1. General Refund Conditions:
All refund requests must be submitted to Tranzit Taxi customer support at [Your Contact Email/Phone Number].
Refunds, if approved, will be processed to the original payment method used (WiPay/Debit/Credit Card or Bank Transfer account) within [e.g., 5-10] business days. Cash payments made to drivers may be refunded via bank transfer.
2. Customer-Initiated Cancellations:
Cancellation before Driver Dispatch: If you cancel your ride request before a driver has been dispatched, you will receive a full refund of your pre-paid fare.
Cancellation after Driver Dispatch (before arrival): If you cancel your ride after a driver has been dispatched but before they arrive at your pick-up location, a cancellation fee equivalent to [e.g., 20-50% of the fare, or a fixed amount like TT$10-20] may be charged to cover the driver’s time and fuel. The remainder of your pre-paid fare will be refunded.
Cancellation after Driver Arrival: If you cancel your ride after the driver has arrived at your designated pick-up location and the grace period of [e.g., 3-5] minutes has expired (and you have not communicated with the driver), your full pre-paid fare may be forfeited as compensation for the driver’s time and travel.
3. Driver-Initiated Cancellations:
Driver Cancellation (Driver’s Fault): If a driver cancels your booking due to their own fault (e.g., vehicle breakdown, driver unavailability, incorrect acceptance), you will receive a full refund of your pre-paid fare.
Driver Cancellation (Customer’s Fault): A driver may cancel a ride if:
The Customer cannot be located or contacted at the designated pick-up location after the grace period has expired.
The Customer displays unsafe or inappropriate behavior.
The Customer requests a change to the destination or service that the driver cannot accommodate and no new booking is made.
In such cases, your full pre-paid fare may be forfeited.
4. Service Issues:
If you experience a significant issue with your ride (e.g., unsafe driving, gross misconduct by the driver, major deviation from the agreed route without your consent), please report it to Tranzit Taxi customer support immediately.
Refunds or partial refunds for service issues will be assessed on a case-by-case basis following an investigation by Tranzit Taxi. Providing photographic evidence or detailed accounts can assist in the review process.
5. No-Show by Driver:
If a driver fails to show up for a confirmed booking and does not cancel the ride within a reasonable timeframe, you will receive a full refund. We encourage you to contact customer support immediately in such instances.
6. Disputes:
Any disputes regarding charges or services must be brought to the attention of Tranzit Taxi customer support within [e.g., 24-48] hours of the ride completion.

3. How to Use the Tranzit Taxi App

Booking your ride with Tranzit Taxi is simple and straightforward! Follow these steps:
Step 1: Enter Ride Details
Open the Tranzit Taxi App: Launch the app on your smartphone.
Input Your Locations:
Enter your Pickup Location (where you want to be picked up).
Enter your Drop-Off Location (your destination).
Please type accurately as there is no map drag-and-drop feature to adjust your precise pin.
Set Your Schedule:
Choose your desired Pickup Date.
Select your preferred Pickup Time.
Select Transfer Type:
Choose “One Way” if you only need a ride to your destination.
Choose “Return” if you need the driver to wait and bring you back. Note that a TT$10.00 return trip fee applies.
Add Extra Waiting Hours (If Needed):
If you anticipate needing the driver to wait beyond the standard grace period at your pickup or during a stop, select the number of “Extra Waiting Hours” you wish to pre-pay (e.g., 1 Hour, 2 Hours, etc.). This helps ensure the driver is compensated for their time.
Step 2: Choose Your Vehicle
After entering your ride details, the app will calculate your estimated fare based on distance, time, and any selected extra waiting hours or return fees.
You will then be presented with the currently available vehicle options:
Economy Ride: For standard private car service.
Luxury Ride: For a more comfortable and spacious private car experience (at an additional charge).
Select the vehicle type that best suits your needs.
(Maxi Taxis and Buses will be available here soon for larger groups/charters!)
Step 3: Place Order & Make Payment
Review Your Order: Carefully review all ride details, the selected vehicle, and the Total Distance and Total Time estimated for your trip, along with the final fare.
Choose Your Payment Method:
Debit/Credit Card (Recommended for Faster Confirmation): Select this option and securely enter your card details via the WiPay gateway. Payment will be confirmed almost instantly.
Bank Transfer / Online Transfer: Select this option. You will be provided with Consumarwise Shopping Ltd.’s bank details (SCOTIABANK, Account #904153614981).
Important: You MUST complete the bank transfer immediately and send verifiable proof of payment (screenshot of confirmation, bank receipt) to Tranzit Taxi customer support. Your ride will not be confirmed until payment proof is received and verified.
Confirm Payment: Make your payment as per your chosen method. Payment must be completed and confirmed BEFORE your ride is dispatched.
Driver Contact: Once your payment is confirmed, a driver will be assigned. They will contact you directly on the phone number you provided (via WhatsApp or call) to coordinate your pick-up. Please be responsive and assist if they request your location.
Enjoy Your Ride! Your safety and comfort are our priority.

4. Tranzit Taxi Privacy Policy

Last Updated: July 23, 2025
This Privacy Policy describes how Tranzit Taxi (operated by Consumarwise Shopping Ltd., also operating Markethubtt.com) collects, uses, and shares your personal information when you use our mobile application or website (collectively, “the App” or “Service”). We are committed to protecting your privacy and handling your data transparently.
1. Information We Collect
We collect information to provide and improve our services to you.
Information You Provide Directly:
Account Information: When you create an account, we collect your name, phone number, email address, and password.
Booking Information: When you book a ride, we collect your pick-up location, drop-off location, date, time, and any special instructions or preferences you provide.
Payment Information: To process payments, we collect payment method details (e.g., credit/debit card information via our secure payment gateway WiPay, or bank transfer details if you choose that option). We do not store full credit card numbers on our servers.
Communications: Records of your communications with Tranzit Taxi customer support (e.g., emails, chat logs).
Information We Collect Automatically:
Device Information: We may collect information about the device you use to access our App, including device type, operating system, unique device identifiers, and mobile network information.
Usage Information: We collect information about how you interact with our App, such as features used, screens viewed, and the time and date of your activity.
Location Information (Limited): While our App does not provide real-time GPS tracking during the ride, we collect your designated pick-up and drop-off locations to facilitate ride bookings and fare calculation. We do not continuously track your device’s location outside of these explicit inputs.
Log Data: Server logs may collect information like your IP address, browser type, and interaction with the App.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Operate the Service: To process your ride bookings, dispatch drivers, calculate fares, and process payments.
To Communicate with You: To send booking confirmations, updates, receipts, and respond to your inquiries. This includes allowing drivers to contact you directly via your provided phone number (WhatsApp/call) for ride coordination.
For Customer Support: To investigate and resolve issues, disputes, and provide assistance.
For Service Improvement: To understand user behavior, troubleshoot technical issues, and improve the functionality and user experience of our App.
For Safety and Security: To verify accounts, prevent fraud, and ensure the safety of our users and drivers.
For Legal and Compliance Purposes: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights.
3. How We Share Your Information
We may share your information with the following parties:
With Drivers: We share your pick-up location, drop-off location, name (or a booking ID), and phone number with the assigned driver to facilitate your ride.
With Payment Processors: Your payment information is shared securely with WiPay (our payment gateway) or our designated bank to process your transactions.
Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., hosting, analytics).
For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or investigate fraud.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Your Choices and Rights
Account Information: You can access and update your account information through the App settings.
Communication Preferences: You may opt-out of receiving promotional communications from us by following the instructions in those communications.
Access and Correction: You may have the right to request access to or correction of your personal information held by us, subject to applicable laws.
6. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
[wiseconsumar42@gmail.com] [1868 789-5989] Consumarwise Shopping Ltd.

Tranzit Taxi: Frequently Asked Questions (FAQs)

Here are some common questions about using the Tranzit Taxi service.

1. General Questions
Q1: What is Tranzit Taxi? A1: Tranzit Taxi is a digital platform operated by Consumarwise Shopping Ltd. (also operating Markethubtt.com) that allows you to conveniently book and pre-pay for private taxi services with independent professional drivers in Trinidad and Tobago.
Q2: What types of rides does Tranzit Taxi offer? A2: We currently offer two main private car services: * Economy Ride: For standard, comfortable private transportation. * Luxury Ride: For an enhanced experience with high-end, spacious vehicles. We will soon be adding Maxi Taxis (small 15-seater and large 32-seater chartered services) and Buses/Party Buses for excursions!
Q3: Is Tranzit Taxi available in all areas of Trinidad and Tobago? A3: Tranzit Taxi strives to provide service across Trinidad and Tobago. Availability of drivers may vary depending on your specific location and time of request.
Q4: Can I book a ride for someone else? A4: Yes, you can book a ride for another person. Please ensure you provide their correct pick-up details and a contact number for the driver to reach them.

2. Booking a Ride
Q5: How do I book a ride with Tranzit Taxi? A5: You can book a ride in three easy steps: 1. Enter Ride Details: Input your pick-up and drop-off locations, desired date and time, transfer type (One Way/Return), and pre-pay for any Extra Waiting Hours if needed. 2. Choose Your Vehicle: Select between Economy or Luxury Ride based on your preference and the calculated fare. 3. Place Order & Pay: Review your booking details and make your payment upfront using your preferred method.
Q6: Can I see the driver’s location or track my ride in real-time? A6: No. Important: The Tranzit Taxi app does not provide real-time GPS tracking of the vehicle during your ride. Your driver will contact you directly on your provided phone number (via WhatsApp or call) to coordinate pick-up and communicate any necessary details.
Q7: How is my fare calculated? A7: Fares are calculated upfront based on estimated distance and time provided by Google Maps, plus any selected options like: * Economy/Luxury Base Rates: (e.g., TT3.00/km+TT1.00/min for Economy). * Initial Booking Fee: (TT20.00forEconomy,TT30.00 for Luxury). * Minimum Ride Price: (TT15.00forEconomy,TT20.00 for Luxury). * Pre-paid Waiting Time: (TT10.00perhourforboth).∗∗∗ReturnTripFee:∗∗AnadditionalTT10.00 for return bookings.
Q8: What if I need the driver to wait for me? A8: If you anticipate needing the driver to wait at your pick-up or during a stop, you must select and pre-pay for “Extra Waiting Hours” during the booking process. There is a grace period of [e.g., 3-5 minutes] at pick-up. Drivers are not obligated to wait beyond pre-paid time or the grace period.
Q9: Why is there an extra charge for return trips? A9: An additional TT$10.00 fee applies to return trips to account for the driver’s commitment to your return journey, potential opportunity cost of other fares, and the convenience of having the same driver readily available for your return.

3. Payments
Q10: Do I have to pay upfront? A10: Yes, payment for your ride is mandatory and must be completed and confirmed before your ride is dispatched.
Q11: What payment methods does Tranzit Taxi accept? A11: We offer two main payment options: * Debit/Credit Card (Recommended): Pay securely via the WiPay payment gateway for instant confirmation. * Bank Transfer / Online Transfer: You can transfer funds directly to Consumarwise Shopping Ltd.’s Scotiabank account.
Q12: If I choose Bank Transfer, what do I need to do? A12: If you choose Bank Transfer, you MUST complete the transfer immediately upon booking and send verifiable proof of payment (e.g., screenshot of confirmation, bank receipt) to Tranzit Taxi customer support. Your ride will not be confirmed until proof is received and verified.
Q13: Can I pay the driver cash? A13: * For pre-calculated fares: If you chose Bank Transfer and your proof of payment isn’t immediately verifiable by the Company, the driver may, at their discretion and upon your agreement, accept the full, pre-calculated cash payment for the ride on behalf of the Company. * For “extra” charges: No. Drivers are strictly prohibited from requesting, and you are not obligated to pay, any additional cash payments directly for services rendered, wait times, or delays encountered during the ride that were not part of the initial pre-paid booking. All such charges are handled through the Tranzit Taxi platform as part of your pre-paid fare. Please report any driver attempting to solicit extra cash to customer support.

4. Cancellations & Refunds
Q14: How do I cancel a ride? A14: You can cancel your ride through the Tranzit Taxi app. Please refer to our Refund Policy for details on potential cancellation fees.
Q15: What is your refund policy? A15: Our refund policy depends on when you cancel and the circumstances: * Full Refund: If you cancel before a driver is dispatched, or if the driver cancels due to their own fault. * Partial Refund/Cancellation Fee: If you cancel after a driver has been dispatched but before they arrive. * No Refund (Forfeiture): If you cancel after the driver has arrived and the grace period expires, or if the driver cancels due to your fault (e.g., no-show at pick-up, unsafe behavior). For full details, please refer to the comprehensive “Tranzit Taxi Refund Policy” section.

5. Safety & Support
Q16: What if I have a problem during my ride? A16: Please contact Tranzit Taxi customer support immediately at [Your Contact Email/Phone Number] to report any issues, concerns, or emergencies.
Q17: How can I contact Tranzit Taxi customer support? A17: You can reach us at [1868 789-5989].

6. Privacy
Q18: How does Tranzit Taxi use my personal information? A18: We collect your information to provide and improve our services, process bookings and payments, communicate with you, and ensure safety. We share necessary details with your driver to facilitate the ride and with secure payment processors. For full details, please refer to our “Tranzit Taxi Privacy Policy.”