Driver/Shopper Policy

Vehicle Requirements:

– Drivers must have their own vehicle in good working order.
– The vehicle should insured
– The vehicle must be either CNG, Gas, Electric or hybrid, promoting environmentally friendly practices.
– The vehicle should have sufficient carrying space to accommodate multiple bags of groceries securely.

Driver/Shopper Qualifications:

– Drivers must have a clean driving record and possess a valid driver’s license.
– A background check will be conducted to ensure a good character and no criminal record.
– Drivers should have good interpersonal skills and be able to provide excellent customer service.
– Drivers must be willing to drive long distances to deliver groceries to our customers.
– A WiPay account is required for all drivers to facilitate payments.

Timeliness and Delivery:

– Drivers must be punctual and arrive on time for their assigned shifts.
– Deliveries should be completed within the time frame specified by the company, typically within 1 hour to 1 hour and a half.
– Drivers should follow the designated delivery routes and ensure the safe and secure transportation of groceries.

Safety and Security:

– Drivers are responsible for the safety of the groceries during transit.
– Any incidents or accidents must be immediately reported to the company.
– Drivers must adhere to traffic rules and regulations and drive responsibly.

Communication and Reporting:

– Drivers should maintain open communication with the company’s dispatch team.
– Any delays, issues, or concerns should be promptly reported to the designated contact person.
– Drivers should maintain a professional and courteous attitude when interacting with customers and company representatives.

Compensation and Environment:

– Markethub promotes fair compensation and adheres to all relevant labor laws and regulations.
– We believe in fostering a positive and supportive working environment for our drivers.

By adhering to this Driver/Shopper Policy, we aim to ensure the highest level of service, efficiency, and customer satisfaction.