At, we strive to provide the best online supermarket experience for our valued customers. We understand that there may be instances where a refund or return is necessary, and we are committed to making the process as smooth as possible. Please review our refund/return policy below:

  1. Refund Eligibility:

   – Customers are eligible for a refund within 7 working days from the date of purchase.

   – To be eligible for a refund, the returned item must be in its original condition, unused, and in its original packaging.


  1. Return Process:

   – If you wish to initiate a return, please contact our customer service team at or call our helpline [provide helpline number].

   – Our team will guide you through the return process and arrange for the collection of the item(s) to be returned.

   – Please note that goods returned by customers will be disposed of for health and safety reasons.


  1. Refund Options:

   – Upon receiving the returned item, we will inspect it to ensure it meets the refund eligibility criteria.

   – Customers have the option to choose between a total refund or an exchange for the returned item(s).

   – Refunds will be processed within a reasonable timeframe after the inspection is completed.


  1. Damaged Goods:

   – In the rare event that you receive damaged goods, please notify us immediately.

   – We may request supporting evidence, such as photographs, to assess the damage.

   – Once confirmed, we will arrange for a replacement or provide a refund, as per your preference.


  1. Wrong Goods:

   – If you receive an incorrect item, please contact us promptly to inform us of the discrepancy.

   – We will rectify the issue by arranging for the correct item to be delivered or providing a refund, depending on your preference.


Please note:

– Our refund/return policy applies to products purchased through

– We reserve the right to refuse a refund or return if the item(s) does not meet our eligibility criteria.

– The refund will be processed using the original payment method.


For any further inquiries or assistance, please reach out to our customer service team at or call our helpline [provide helpline number].

Thank you for choosing as your preferred online supermarket. We value your satisfaction and are dedicated to providing a seamless shopping experience.