At Markethubtt.com, we strive to provide the best online supermarket experience for our valued customers. We understand that there may be instances where a refund or return is necessary, and we are committed to making the process as smooth as possible. Please review our refund/return policy below:
- Refund Eligibility:
– Customers are eligible for a refund within 7 working days from the date of purchase.
– To be eligible for a refund, the returned item must be in its original condition, unused, and in its original packaging.
- Return Process:
– If you wish to initiate a return, please contact our customer service team at markethubsupermarket@gmail.com or call our helpline [provide helpline number].
– Our team will guide you through the return process and arrange for the collection of the item(s) to be returned.
– Please note that goods returned by customers will be disposed of for health and safety reasons.
- Refund Options:
– Upon receiving the returned item, we will inspect it to ensure it meets the refund eligibility criteria.
– Customers have the option to choose between a total refund or an exchange for the returned item(s).
– Refunds will be processed within a reasonable timeframe after the inspection is completed.
- Damaged Goods:
– In the rare event that you receive damaged goods, please notify us immediately.
– We may request supporting evidence, such as photographs, to assess the damage.
– Once confirmed, we will arrange for a replacement or provide a refund, as per your preference.
- Wrong Goods:
– If you receive an incorrect item, please contact us promptly to inform us of the discrepancy.
– We will rectify the issue by arranging for the correct item to be delivered or providing a refund, depending on your preference.
Please note:
– Our refund/return policy applies to products purchased through Markethubtt.com.
– We reserve the right to refuse a refund or return if the item(s) does not meet our eligibility criteria.
– The refund will be processed using the original payment method.
For any further inquiries or assistance, please reach out to our customer service team at markethubsupermarket@gmail.com or call our helpline [provide helpline number].
Thank you for choosing Markethubtt.com as your preferred online supermarket. We value your satisfaction and are dedicated to providing a seamless shopping experience.